FAQs
Frequently Asked Questions
Ordering
What is your minimum order quantity?
Our minimum order quantity depends on the type of supply you require.
Bulk Export: One 20 ft container (approximately 25–27 MT)
Mixed Container: Multiple products can be consolidated into one container, subject to product compatibility.
Private Label: Minimum quantities vary depending on the product, packaging and artwork requirements.
Retail-Ready Packs: MOQ depends on pack size and destination market.
If your requirements fall outside these guidelines, please contact our team. We are happy to discuss customised solutions for long-term partners.
Can I order samples before placing a bulk order?
Yes. We provide product samples to help you evaluate quality before confirming your order.
Samples up to 2 kg per product are available (subject to availability).
Product samples are generally provided complimentary.
Courier or freight charges are payable by the buyer.
Sample dispatch usually takes 3–5 working days after confirmation.
Can I mix multiple products in one container?
Yes. Mixed containers are available and are one of the most common options for importers purchasing multiple products. Our team will help optimise loading while maintaining product compatibility and export quality.
Do you sell to individual customers?
Within India, selected retail products may be available to individual buyers.
For international shipments, we primarily serve:
Importers
Distributors
Wholesalers
Retail Chains
Food Manufacturers
Hotels & Restaurants
Private Label Brands
Products
What is the shelf life of your products?
Shelf life varies depending on the product.
Typical shelf life under recommended storage conditions is:
Whole Spices – 24 months
Ground Spices – 12 months
Rice – 12 months
Pulses & Dals – 12 months
Millets – 12 months
Store products in a cool, dry place away from direct sunlight. Manufacturing and Best Before dates are printed on every package.
Are your products organic?
Our products are sourced from carefully selected growers and suppliers based on quality and consistency.
Unless specifically stated on the product specification, our products should not be considered certified organic.
If you require certified organic products, please contact us to discuss your sourcing requirements.
What does "traceable" mean?
We maintain batch records for every shipment.
Where applicable, products can be traced through:
Batch Number
Processing Lot
Harvest Season
Origin Region
Supplier Documentation
This enables transparency and supports customer quality assurance requirements.
Do you offer only South Indian products?
Our primary sourcing network is based across Tamil Nadu and Kerala, allowing us to supply premium South Indian ingredients. We also source selected products from other regions of India where origin and quality make commercial sense.
Private Label & Custom Manufacturing
Can you pack products under my brand?
Yes.
We provide complete private-label manufacturing services including:
Custom Branding
Retail Packaging
Barcode Printing
Product Labels
Export Packaging
Carton Design Support
MOQ depends on product type and packaging configuration.
Can you develop custom spice blends?
Yes.
Our team can manufacture custom spice blends based on:
Your formulation
Existing sample
Target flavour profile
Market requirements
Trial batches can be prepared for evaluation before commercial production.
Shipping & Payment
Which Incoterms do you offer?
We commonly quote under:
FOB Chennai
FOB Thoothukudi
CIF
CFR
DDP (selected destinations)
EXW Madurai (on request)
All quotations follow Incoterms® 2020.
How long will my order take?
Typical lead times are:
Samples: 3–5 working days
Standard Export Orders: 2–4 weeks
Private Label Orders: 3–5 weeks
Seasonal Products: Subject to harvest availability
Shipping transit times depend on the destination country and shipping line.
What payment methods do you accept?
For first-time customers, payment terms are generally:
30% Advance
Balance against scanned Bill of Lading or as mutually agreed
For established customers, we may offer:
Telegraphic Transfer (TT)
Letter of Credit (LC at Sight)
Documents Against Payment (D/P), subject to approval
Payments can be made in:
USD
EUR
INR
Who is responsible for customs clearance?
For FOB, CFR and CIF shipments, customs clearance in the destination country is handled by the importer or their appointed customs broker.
Where DDP terms are agreed, customs responsibilities are managed according to the agreed contract.
Every shipment is supplied with the export documentation required for customs clearance.
Which export documents do you provide?
Depending on destination requirements, shipments may include:
Commercial Invoice
Packing List
Certificate of Origin
Certificate of Analysis (COA)
Bill of Lading / Air Waybill
Phytosanitary Certificate
Fumigation Certificate
Health Certificate
Additional buyer-specific documents upon request
Still Have a Question?
We're here to help.
Whether you're sourcing premium food ingredients, planning a private-label range, or placing your first international order, our team will be happy to assist.
Phone
+91 98654 32630
We aim to respond to all enquiries within 1–2 business days.